Learn more about the services we offer and important legislation affecting landlords

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See our Tenants guide to renting and the steps we take to help you find the right property.

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Tenant Information


Viewings will be arranged at times to suit you, including evenings and weekends, and you will be accompanied by a member of staff, who can give advice and answer any questions you may have.

Reserving the property

Once you have decided on a property, you will need to reserve it by paying a 'holding deposit' which is usually equivalent to two weeks' rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded less our administration fee. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.


As a minimum we will require satisfactory references from your employer (or college), a previous or current landlord, and a credit reference report. We may also require a personal reference, and sometimes a guarantor. We use the services of an independent referencing company to obtain and evaluate these references.


Rent is normally quoted on a calendar monthly basis and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or your landlord's bank account.

Housing Benefit Clients

Most of our landlords will accept Housing Benefit. Please talk to us if you are getting benefits.


A security deposit of a minimum of one month's rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed of which protection scheme is utilised. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.


Should you wish to proceed with one of the properties featured, we charge an administration fee for referencing, the cost of which is £135.00 per person. All tenants over 18 years of age are required to be referenced and included on the tenancy agreement. Please note 2 forms of identification are required before the referencing process commences, in the form of photo id and proof of current address (EG. Consumer credit act or utility bill.)

To pass the referencing process applicants are required to have a clear credit score, without any ccj’, Bankruptcy orders or iva’'s. (Please note if references are failed the fee will not be refunded). Please talk to us about any issues you may have.  Applicants are required to be in full time employment and earning in excess or the equivalent of 30 x the monthly rental per annum, for example if the rental amount is £500 x 30 the earnings required is £15, 000 per annum. A current or most recent landlord reference is also required. Unless you see our Accept DSS Sign. - If you don't see it please still ask. 

DSS Tenants please chat to us. 
Once references have been approved a month’s rent and the equivalent of 1½ month’s deposit is required prior to occupation.

Insurance for Tenants

We are able to introduce you to various insurance brokers who provide specialist policies for tenants to protect your personal possesions.

24/7 Emergency Number

TN Lettings provides a 24/7 Emergency Contact number for tenants in properties that are fully managed. Advice is provided on checking into the property as to what constitutes an emergency.


A full and detailed video inventory is prepared prior to the tenant checking into the property.

Future References

On leaving the property that has been managed by TN Lettings tenant references will be provided free of charge to a new landlord, referencing agency or Housing Association in accordance with the Data Protection Act